Impact of Information Technology on Customer Satisfaction in the Economics and Finance Organization (A Case Study of Zahedan City)

Authors

  • Hamid Taboli Assistant Professor, Department of Management, Payam Noor Uuniversity, Iran, Islamic Republic of
  • Siavash Rezaei Department of management, Kerman Branch, Islamic Azad University, Kerman, Iran, Islamic Republic of
  • Hamidreza Shahidi Bnjar Department of Management, Payam Noor Uuniversity, Iran, Islamic Republic of
  • Hassan Soltani Department of management, Science and Research Branch, Islamic Azad University, Fars, Iran, Islamic Republic of

Keywords:

Information Technology; Customer Satisfaction; Economy and Finance Organization

Abstract

The topic of this study is the impact of Information Technology on customer satisfaction in the Economics and Finance Organization. In this study, the impact of two important components of information technology (Internet and Mechanization of activities) on components of customer satisfaction (expected perceived value and perceived quality) has been studied. The population of the research is the tax-payers of the Economy and Finance of the city of Zahedan and the number of samples, using Cochran's formula, is 198 altogether. To test the hypotheses, Friedman Test and Wilcoxon two-sample test are used with regard to parametric or non-parametric status of variables. The present research is of applied research regarding its goal, and a descriptive survey regarding method. The results show a significant impact of information technology on customers' expectations and with no considerable impact on the perceived value and perceived quality.

References

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Published

2014-06-30

How to Cite

Taboli, H. ., Rezaei, S. ., Shahidi Bnjar, H. ., & Soltani, H. . (2014). Impact of Information Technology on Customer Satisfaction in the Economics and Finance Organization (A Case Study of Zahedan City). Scientific Journal of Review, 3(6), 442-454. Retrieved from http://sjournals.com/index.php/sjr/article/view/546

Issue

Vol. 3 No. 6 (2014): June

Section

Management Science/Operations

License

Copyright (c) 2020 Hamid Taboli, Siavash Rezaei, Hamidreza Shahidi Bnjar, Hassan Soltani

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.